From your handset browser you are able to download ringtones and other content. This feature is provided by your carrier. If you have difficulty with this method please contact your service provider.
Using JoinME you can copy an existing audio file from your computer to your handset. Supported
formats are MP3, WAV, MMF or MIDI files.
A Bluetooth device can be used to transfer an audio file to your handset.
Audio files received via MMS can be saved and set as a ringtone.
Notes on Copyright
Please note that some ringtones are protected by copyright or encrypted with
DRM (Digital Rights Management) which prevents them from being copied or
sent to other users.
Some DRM protected files prevent any further copying. ie You can only store the file in 1 location in the handset.
Please note, the 'Ring' folder in your handset is protected and
files cannot be copied to or from this folder.
Make sure JoinME is installed, and your handset is connected to your computer.
Go to the Media tab in JoinME.
Find the desired ringtone or music file on your computer. Right click on the file,
select Copy. Browse to your handset in the bottom portion of the Media
screen of JoinME.
Double click Audios, double click 'My Audios'. Right click on the My Audios
folder and choose Paste. The file will be transferred
from your computer to the 'My Audios' folder on your handset. For help installing and using Join Me refer to the Join Me User Guide.
Establish a Bluetooth connection with the device containing the music
Send the chosen file via Bluetooth to
your ZTE handset.
On your ZTE Handset accept the file by pressing Yes when prompted.
The audio file will be copied to the 'My Audios' folder on your handset.
Receiving audio files via MMS
Go to your Messages Inbox. Open or View the received MMS message containing
the audio file. Save the audio file to your handset by following the menu prompts View >> Options >> Use highlight object >> Save.
The audio file will be copied to the 'My Audios' folder on your handset.
Set the ringtone as active by navigating to the chosen
audio file through the File Manager application, press Options, Set as ringtone
or go to the Settings menu, Profiles and Edit your current ring profile.
Various parts and accessories are available through your service provider, shop or dealer.
[−] I cannot receive SMS or MMS Messages because the memory is full
The handset can store up to 1000 SMS and MMS messages. After this the allocated memory will be full. You cannot receive any more SMS or MMS messages until you delete some.
Please go to your Inbox, Sent and Drafts and delete some messages to free up more memory space.
The SMS centre can store your incoming messages and will send you a message pending notification. In order to receive the SMS Pending on Network message you need to have less than 1000 messages stored and more than 1M of free handset memory.
It is good practice to periodically clean out the SMS Inbox, Sent and Drafts locations
Go to File Manager > Info. to see handset memory usage and free space available
You can use Join ME to archive messages onto a computer
[−] How do I change the clock from 24 hour to 12 hour time?
The time format is set from the Handsettab of the Settings menu. In some models it appears in Time and Date, in other models it is set from Network Time.
Please refer to your user manual for step-by-step instructions. User manuals can be found on the downloads page.
[−] What is GPRS Attach? What do the two arrows at the top of the LCD screen indicate?
'GPRS Attach' indicates the phone is network registered and that it is ready to receive network data.
The two arrows indicate the GPRS Attach status.
If the arrows are not solid: This means that the handset is connected to the network and is ready for data services such as WAP and internet browsing. No data is transferred when the arrows are broken.
If the arrows are solid:
This indicates a data session is active.
Standard SMS messages have a maximum length of 160 characters.
If this is exceeded the message will be sent as multiple SMS Messages.
The table below explains how many standard SMS characters are required to transmit
Each time one of these symbols is used 2 standard SMS characters are transmitted
This symbol is not part of the standard SMS character set. Each time one of these symbols is used the entire SMS is converted in to Unicode characters. The maximum number of Unicode characters per SMS is 70.
Note: All other symbols use 1 standard SMS character.
What is the maximum number of contacts per text message (SMS)?
The maximum number of contacts for a single SMS is 10.
FAQ 3 - Connectivity: Bluetooth and Computer Connections
Method 2 Import Contacts from Outlook by pressing the Import button in JoinME
The number format in Outloook is not always with JoinME. If you have extra brackets and the - characters they are not recognised by JoinMe and cause problems when synching.
In Outlook you can change the number format to remove the extra characters.
1. Menu > Actions > Call Contact > New Call > Dialling Options > Dialling Properties > Edit 'My Location'
2. In the area code field remove the leading 0 so Melbourne (03) becomes 3, Sydney should be 2 etc.
3. OK > OK > OK > Close to save your change
4. Now edit the offending numbers in your Outlook contacts and remove the brackets and the '-' sign. Replace the '-' sign with a space character eg (03) 1234-4321 becomes 03 1234 4321
5. Save and Close to save your changes. Now Outlook no longer adds the brackets or '-' sign.
6. Import into JoinMe and the number is handled correctly. The spaces are removed and the number is editable.
It is possible to use the use JoinME to create a local copy
on your computer. You can do this for Phonebook and Message data. You can either
drag and drop or copy and paste contacts and messages from the "phone" to
local (which is your computer).
Note: Select all, Copy, Cut and Paste functions are available from the "Edit'
pull down menu or use 'Right Click'
It is also possible to Backup and Recovery data in JoinME (found under
the 'File' pull down menu). The following 'backup' and 'recovery' options
The Media tab on JoinME the direct interface between data on your handset and data
on your computer. If you have download music files from your service provider on your handset
they cannot be copied. The files are protected with DRM (Digital Rights Management)
and this prevents any copy being made.
To help you report any Bluetooth issues, we have created a set questions that you can copy, paste, answer and then email ZTE Support.
Most importantly we need as much detail as possible even if you don't understand the technical stuff, just put in your own words what is happening (or not happening) as per your experience.
Questions to be answered...
What ZTE handset model do you have that is having a Bluetooth issue?
What manufacturer and model of Bluetooth device are you trying to use with the ZTE handset? If it’s in a vehicle give us the model, make and year of the vehicle?
How old is the Bluetooth device?
Does the handset locate the Bluetooth device when you search for it?
Is the Bluetooth device in the PAIRING state? (achieved byfollowing the instructions that came with the Bluetooth device)
When you select to PAIR with the Bluetooth device, does it say it was Successful or that it Failed?
When you select to CONNECT with the Bluetooth device, does it say it was Successful or that it Failed?
Once Connected successfully, does the handset ask you to ALLOW any requests (PBAP - Phonebook, etc) from the Bluetooth device?
How do you respond to the request?
Do you select the "don't ask again" tick box before selecting OK?
Does the handset display a "Failed" message after 35seconds of pressing the CONNECT button?
Does the handset successfully PAIR, CONNECT and Transfer Contacts (PBAP - Phonebook), but then drops the connection after 1 or more minutes?
Does the handset not successfully RE-CONNECT automatically after returning to your car?
When you have an incoming can you hear the Ringtone on either the handset or the Bluetooth device? Yes/No
You can hear the Ringtone, but when you answer the call you can't hear the other party? Yes/No
Have you confirmed if they can hear you during this issue? Yes/No OR Is the reverse happening? Yes/No?
Are the phonebook and call logs corrupted on the Bluetooth device?
Does call control (Answer, Hangup, etc) work on the Bluetooth device? Yes/No
Does A2DP (Stereo music) playback have any issues? (ie. Can playback be heard?) Yes/No
Does A2DP music track playback control work? Yes/No
Does Bluetooth tethering fail to connect between the ZTE handset and another Bluetooth enabled device?
What is the device you are trying to tether with?
Is there something else we have missed? Please provide as much detail as possible....
Answering these questions along with any other details you think might be required will assist us possibly resolving your issue.
FAQ 4 - Data Devices
Automatic installation does not start on my USB Data modem
Most often this is a computer security issue
Check the following:
You are the administrator user
Anti virus software may block installation. Switch off your anti virus software before inserting modem
Vista Defender is blocking the autorun facility
CD-ROM autoplay is disabled - My Computer > CD Device > (right click) Properties > Autoplay
If autorun fails then double click the Setup.exe file
USB Data Devices are configured to automatically install.
If the installation does not start automatically, please refer to your User Manual
Also follow the suggestions below:
You must be the Administrator User to install the device
Try the modem in another USB port
Try the modem in another computer
Ensure that your computer exceeds the minimum requirements outlined in the user guide
Security applications may prevent automatic installation. Ensure that all anti-virus, anti-malware, anti-spyware and registry monitoring tools are disabled before attempting to install.
Be familiar with the USB configuration of your computer as there may be a mixture of high-speed and standard USB ports (ie. USB 1.0 and USB 2.0). USB 1.0 is supported but takes considerably longer to install. Please be patient...
If Autorun.exe is not available then make sure CD/DVD Autoplay is enabled (My Computer > CD/DVD Properties)
If your device can connect to the network and download data then it is functioning correctly. If you believe you are having issues with your connection speed please contact your service provider. Achievable download speeds are
influenced by many factors including distance from the cell, signal strength and modem location. Using the supplied USB extension cable or an external antenna may further improve network reception.
Additional checks: Check your SIM card is inserted correctly
Check your SIM card is valid and activated
[−] Where can I find information relating to Linux installation?
Linux support is not provided by ZTE however some users have developed installation procedures.
Please visit the ZTE AU Forum for further information.
[−] Can I buy an external Antenna for my data device?
External antennas for the MF668 are available to purchase through your local dealer.
While they may not hold any in stock, the dealer is able to order these items.
The antenna connector type for the MF668 is TS9.
Note: The MF636 & MF626 do not support an external antenna.
[−] How do I remove previously installed device drivers?
In most cases use the uninstall procedure at Start > Programs or via the Control Panel > Add and Remove Programs.
However in some circumstances (Windows updates, multiple installs, files corrupted, uninstall failed) it can be useful to run the ZTE Uninstall tool to remove all old drivers from your system
To remove any old drivers that may be causing installation problems.
[−] The client has loaded but modem is not working, how can I manually install the device drivers?
In most cases ZTE client software installs successfully. However in some circumstances the software does not install correctly. Please refer to the following procedure to further troubleshoot your install and manually update the device drivers.
This indicates that the (U)SIM (Universal Subscriber Interface Module) is either faulty or not inserted correctly. Please open the back cover and remove the battery. The (U)SIM is the small plastic chip with gold contacts and must be inserted with the gold contacts facing down.
possible please check the (U)SIM in another handset. If the (U)SIM fails
to respond in another handset then the (U)SIM is faulty. your service provider can provide
you with another (U)SIM card. If your (U)SIM card works fine in another handset
then try it again in your own handset to confirm it was fitted correctly
Your handset could be set to silent mode. Please check your profile or restore
your handset to default settings. This will not delete any
of your contacts, pictures, music files or any of your downloaded content.
There can be a number of reasons for this. Please follow the steps below:
Confirm that you have service by checking the handset signal strength indicator. If you have no service,
please contact your service provider. You need to have bars of coverage to make or receive video calls.
Is your account active and enabled? If this is a brand new account please
wait for a few hours for the account to be activated. Contact your service provider
to check the status.
Confirm that the video calling feature is active on your account. Contact your service provider for more information.