If you forget your PIN number and enter it incorrectly three times in a
row the handset becomes locked. You will need the PIN Unlocking Key from
your service provider to unlock your phone.
Contact your service provider to obtain your PUK code.
From your handset browser you are able to download ringtones and other content. This feature is provided by your carrier. If you have difficulty with this method please contact your service provider.
Using JoinME you can copy an existing audio file from your computer to your handset. Supported
formats are MP3, WAV, MMF or MIDI files.
A Bluetooth device can be used to transfer an audio file to your handset.
Audio files received via MMS can be saved and set as a ringtone.
Notes on Copyright
Please note that some ringtones are protected by copyright or encrypted with
DRM (Digital Rights Management) which prevents them from being copied or
sent to other users.
Some DRM protected files prevent any further copying. ie You can only store the file in 1 location in the handset.
Please note, the 'Ring' folder in your handset is protected and
files cannot be copied to or from this folder.
Using JoinME
Make sure JoinME is installed, and your handset is connected to your computer.
Go to the Media tab in JoinME.
Find the desired ringtone or music file on your computer. Right click on the file,
select Copy. Browse to your handset in the bottom portion of the Media
screen of JoinME.
Double click Audios, double click 'My Audios'. Right click on the My Audios
folder and choose Paste. The file will be transferred
from your computer to the 'My Audios' folder on your handset. For help installing and using Join Me refer to the Join Me User Guide.
Using Bluetooth
Establish a Bluetooth connection with the device containing the music
file.
Send the chosen file via Bluetooth to
your ZTE handset.
On your ZTE Handset accept the file by pressing Yes when prompted.
The audio file will be copied to the 'My Audios' folder on your handset.
Receiving audio files via MMS
Go to your Messages Inbox. Open or View the received MMS message containing
the audio file. Save the audio file to your handset by following the menu prompts View >> Options >> Use highlight object >> Save.
The audio file will be copied to the 'My Audios' folder on your handset.
Set the ringtone as active by navigating to the chosen
audio file through the File Manager application, press Options, Set as ringtone
or go to the Settings menu, Profiles and Edit your current ring profile.
Various parts and accessories are available through your service provider, shop or dealer.
[−] I cannot receive SMS or MMS Messages because the memory is full
The handset can store up to 1000 SMS and MMS messages. After this the allocated memory will be full. You cannot receive any more SMS or MMS messages until you delete some.
Please go to your Inbox, Sent and Drafts and delete some messages to free up more memory space.
The SMS centre can store your incoming messages and will send you a message pending notification. In order to receive the SMS Pending on Network message you need to have less than 1000 messages stored and more than 1M of free handset memory.
TIPS
It is good practice to periodically clean out the SMS Inbox, Sent and Drafts locations
Go to File Manager > Info. to see handset memory usage and free space available
You can use Join ME to archive messages onto a computer
[−] How do I change the clock from 24 hour to 12 hour time?
The time format is set from the Handsettab of the Settings menu. In some models it appears in Time and Date, in other models it is set from Network Time.
Please refer to your user manual for step-by-step instructions. User manuals can be found on the downloads page.
Blocking the Caller ID display is set from Calltab of the Settings menu;
From the Menu, navigate to Settings
Navigate to the right to get to Call tab
Scroll to 'Send my number' and edit
Please refer to your user manual for step-by-step instructions. User manuals can be found on the downloads page.
[−] How do I change the default ringtone, set the volume, switch on vibrate,
etc?
Please follow the instructions below:
From the Menu, navigate to Settings
Navigate to the right to get to Handset tab
Select a profile from the list
Edit the profile to customise Ring Tone, Ring Volume, Keytones, Message Tones, etc
Hint: On some ZTE handsets it is possible to toggle between the 'Meeting' and 'General' profiles by holding the # key.
Please refer to your user manual for step-by-step instructions. User manuals can be found on the downloads page.
[−]
There is an envelope icon with a 'W' on my phone. What does this mean?
The envelope icon indicates you have received a 'Push Message'. This is a formatted SMS that displays a message directing the recipient to a weblink using the mobile phone's browser.
Please refer to your user manual for step-by-step instruction on how to reject push messages.User manuals can be found on the downloads page.
[−] How do I save an attachment from a multimedia message (MMS)?
To save an image received in an mms.
From the Menu, navigate to Messages
Goto the Inbox
View the message with the attachment to save
Goto Options & select Use Highlight Object
Save the attachment (the file will be saved to the File Manager)
Note: It is also possible to send a received multimedia message (MMS) directly to an email address.
All devices branded Telecom have been tested to operate on the Telecom network.
Technical support for using a ZTE product with an alternate carrier may not be available.
[−] What is GPRS Attach? What do the two arrows at the top of the LCD screen indicate?
'GPRS Attach' indicates the phone is network registered and that it is ready to receive network data.
The two arrows indicate the GPRS Attach status.
If the arrows are not solid: This means that the handset is connected to the network and is ready for data services such as WAP and internet browsing. No data is transferred when the arrows are broken.
If the arrows are solid:
This indicates a data session is active.
When entering text for SMS, MMS or Email the default mode is Predictive Text. This is indicated by the 'En' or 'eZiEng' symbol underneath the battery icon.
Predictive Text allows you to enter words with fewer keystrokes.
Eg, to write 'Hello'
press 43556
Your current text mode is indicated by En, 123, ABC or abc displayed
directly beneath the battery symbol.
When creating a new message the text mode by default will always be set
to predictive text (En).
The '#' key is used to switch between the different text modes En (predictive
text), 123, ABC and abc.
In ABC or abc mode press the key with the required letter once for the
first letter, twice for the second letter etc.
Press and hold the any of the numeral keys to enter the corresponding
number.
To insert a space () press the 0 key. To delete letters press
the Clear (C) key.
If the next letter is on the same key, wait until the cursor appears
or press the Right key to move the cursor on.
Press the 1 key for common punctuation marks.
Press the * key for special characters.
Predictive text (En) is based on a built-in dictionary and generates
words from the combination of letters pressed.
In En mode press the letter keys once for each letter. For example to
write “set”, press 738.
In En mode when you finish writing the word and it is correct, press
OK to confirm or 0 (space) to move on.
If the word is not correct use the * key to toggle between different
available words and press OK to confirm.
If your word is not available then enter it manually using abc mode as
above.
It is possible to create compound words using the 'OK' key.
Eg, to type 'surfboard', type ‘surf’, press 'OK' then type ‘board’ then
and press OK.
Note: It is not possible to permanently disable the predictive
text mode.
[−]
How do I add my own words to the 'My Words' dictionary?
When entering text for SMS, MMS or Email,
Select Options and select 'My Words'
Select Add/New to create a new entry/record
Enter the new word then Save
Note: In My Words you can Edit or Delete words by selecting Options.
Standard SMS messages have a maximum length of 160 characters.
If this is exceeded the message will be sent as multiple SMS Messages.
The table below explains how many standard SMS characters are required to transmit
Symbol
Explanation
~
Each time one of these symbols is used 2 standard SMS characters are transmitted
€
\
[
]
{
}
|
8
…
This symbol is not part of the standard SMS character set. Each time one of these symbols is used the entire SMS is converted in to Unicode characters. The maximum number of Unicode characters per SMS is 70.
Note: All other symbols use 1 standard SMS character.
[−]
What is the maximum number of contacts per text message (SMS)?
The maximum number of contacts for a single SMS is 10.
FAQ 3 - Connectivity: Bluetooth and Computer Connections
Method 2 Import Contacts from Outlook by pressing the Import button in JoinME
The number format in Outloook is not always with JoinME. If you have extra brackets and the - characters they are not recognised by JoinMe and cause problems when synching.
In Outlook you can change the number format to remove the extra characters.
Outlook
1. Menu > Actions > Call Contact > New Call > Dialling Options > Dialling Properties > Edit 'My Location'
2. In the area code field remove the leading 0 so Melbourne (03) becomes 3, Sydney should be 2 etc.
3. OK > OK > OK > Close to save your change
4. Now edit the offending numbers in your Outlook contacts and remove the brackets and the '-' sign. Replace the '-' sign with a space character eg (03) 1234-4321 becomes 03 1234 4321
5. Save and Close to save your changes. Now Outlook no longer adds the brackets or '-' sign.
6. Import into JoinMe and the number is handled correctly. The spaces are removed and the number is editable.
[−]
How do I copy photos from my handset to my Computer?
To copy a photo from
the handset to your computer:
Launch JoinME and 'Connect' to your handset.
Select the Media tab on JoinME.
Double click 'My Phone' in the bottom left hand corner.
Double click Photos then double click My Pictures to open up the folders.
Select your chosen file from the right hand panel and click on the file to highlight it.
Drag the file to your chosen destination (eg. My Documents) or
right click and choose Copy.
When the destination folder is highlighted release the mouse button to
drop the file into the folder, or select the destination folder and then
right click and choose Paste.
The program will copy the file from the handset to the computer folder selected.
Note: To transfer other types of files select the appropriate folder on the media taband follow the same procedure above.
Windows media files (wmv) and iPod files (aac) are not supported. Convert
them to MP3 first.
Audio files created on your handset by the 'Voice Recorder' are in AMR format. These types of files can be played using the free 'Real Player' (www.realplayer.com)
It is possible to use the use JoinME to create a local copy
on your computer. You can do this for Phonebook and Message data. You can either
drag and drop or copy and paste contacts and messages from the "phone" to
local (which is your computer).
Note: Select all, Copy, Cut and Paste functions are available from the "Edit'
pull down menu or use 'Right Click'
It is also possible to Backup and Recovery data in JoinME (found under
the 'File' pull down menu). The following 'backup' and 'recovery' options
are available:
PC Data
Phone Data
Phonebook (vCard)
The Media tab on JoinME the direct interface between data on your handset and data
on your computer. If you have download music files from your service provider on your handset
they cannot be copied. The files are protected with DRM (Digital Rights Management)
and this prevents any copy being made.
Select the 'Bluetooth Manager' or from the 'Bluetooth' menu,
Turn on 'Bluetooth'
Set 'Visible/Visibility' to Show or On
Note: After successfully pairing two bluetooth devices we recommend setting 'Visible/Visibility' to Hide or Off. This secures the connection making invisible to other bluetooth enabled devices.
Connecting:
From the 'Bluetooth' menu.
Select 'My Devices'
Press the top right soft key to 'Search'.
When the device you wish to pair with has been found press 'OK'.
When prompted enter a pass code to enable communication. The pass code is any 4 digit code you choose, for example enter '0000' and press 'OK'.
Note: The passcode can be pre-set by the Bluetooth device manufacturer. Consult the user manual of the device you are pairing with to determine the passcode. (Usually 0000 or 1234)
On the destination device follow the prompts and enter the same passcode you entered previously (ie. '0000').
[−]
How do I transfer pictures to a Bluetooth printer (eg Kodak)?
This is not supported. The Kodak (or similar) printer kiosk runs an
unsecured protocol.
The ZTE handset requires a secure protocol to connect to a device. It needs
to receive a password before allowing an incoming or outgoing file transfer.
This is not compatible with the Kodak system.
Please seek an alternative
way to transfer your files: ie.
Use Join Me to transfer the files to your computer.
Use Bluetooth to transfer the files to a laptop or another mobile device.
Use a T-Flash/Micro SD memory card to copy your files from your handset to a computer.
Introduction
USB Data Devices are configured to automatically install.
If the installation does not start automatically, please refer to your User Manual
Also follow the suggestions below:
You must be the Administrator User to install the device
Try the modem in another USB port
Try the modem in another computer
Ensure that your computer exceeds the minimum requirements outlined in the user guide
Security applications may prevent automatic installation. Ensure that all anti-virus, anti-malware, anti-spyware and registry monitoring tools are disabled before attempting to install.
Be familiar with the USB configuration of your computer as there may be a mixture of high-speed and standard USB ports (ie. USB 1.0 and USB 2.0). USB 1.0 is supported but takes considerably longer to install. Please be patient...
If Autorun.exe is not available then make sure CD/DVD Autoplay is enabled (My Computer > CD/DVD Properties)
Download the Connection Manager for your device and manually install the software
If you are unable to use the modem after a Windows Automatic Update. Uninstall the client then re-install.
Consult a PC Technician if required.
Tip: A light of any colour on the device indicates that the device has not failed. See your user guide for a full explanation of the LED colour indications.
If your device can connect to the network and download data then it is functioning correctly. If you believe you are having issues with your connection speed please contact your service provider. Achievable download speeds are
influenced by many factors including distance from the cell, signal strength and modem location. Using the supplied USB extension cable or an external antenna may further improve network reception.
Additional checks: Check your SIM card is inserted correctly
Check your SIM card is valid and activated
[−] Where can I find information relating to Linux installation?
Linux support is not provided by ZTE however some users have developed installation procedures.
Please visit the ZTE AU Forum for further information.
[−] Can I buy an external Antenna for my data device?
External antennas for the MF668 are available to purchase through your local dealer.
While they may not hold any in stock, the dealer is able to order these items.
The antenna connector type for the MF668 is TS9.
Note: The MF636 & MF626 do not support an external antenna.
[−] How do I remove previously installed device drivers?
In most cases use the uninstall procedure at Start > Programs or via the Control Panel > Add and Remove Programs.
However in some circumstances (Windows updates, multiple installs, files corrupted, uninstall failed) it can be useful to run the ZTE Uninstall tool to remove all old drivers from your system
To remove any old drivers that may be causing installation problems.
[−] The client has loaded but modem is not working, how can I manually install the device drivers?
In most cases ZTE client software installs successfully. However in some circumstances the software does not install correctly. Please refer to the following procedure to further troubleshoot your install and manually update the device drivers.
This can be related to a low network signal strength at either end of the connection.
The dropping of
calls can happen for various reasons, including:
Moving at high speed
Moving between mobile phone cells / towers, it is possible that the next cell does not have capacity
for your call (all channels are busy)
An Emergency Call in your area can force your call to be dropped as
they take priority
Network maintenance or upgrades can cause drop outs – Contact your service provider to find out if planned
work is occurring in your area
Poor coverage - how many signal bars do you have? In areas of poor reception of 1 or 2 bars the handset only has limited network
coverage and it is possible that calls will get dropped.
This indicates that the (U)SIM (Universal Subscriber Interface Module) is either faulty or not inserted correctly. Please open the back cover and remove the battery. The (U)SIM is the small plastic chip with gold contacts and must be inserted with the gold contacts facing down.
If
possible please check the (U)SIM in another handset. If the (U)SIM fails
to respond in another handset then the (U)SIM is faulty. your service provider can provide
you with another (U)SIM card. If your (U)SIM card works fine in another handset
then try it again in your own handset to confirm it was fitted correctly
Your handset could be set to silent mode. Please check your profile or restore
your handset to default settings. This will not delete any
of your contacts, pictures, music files or any of your downloaded content.
There can be a number of reasons for this. Please follow the steps below:
Confirm that you have service by checking the handset signal strength indicator. If you have no service,
please contact your service provider.
Is your account active and enabled? If this is a brand new account please
wait for a few hours for the account to be activated. Contact your service provider to check the status.
There can be a number of reasons for this. Please follow the steps below:
Confirm that you have service by checking the handset signal strength indicator. If you have no service,
please contact your service provider. You need to have bars of coverage to make or receive video calls.
Is your account active and enabled? If this is a brand new account please
wait for a few hours for the account to be activated. Contact your service provider
to check the status.
Confirm that the video calling feature is active on your account. Contact your service provider for more information.
